If you aren't happy with your gear, we aren't happy. We only sell gear and equipment that have been field tested. If you are unhappy for any reason email or call us to let us and we will do our best to take care of you.
Returns and exchanges:
Return any unopened, unused, undamaged product within 45 days for a full refund. Include the order number if possible and the reason for the return. Customer is responsible for return shipping cost.
Address to return product:
2149 E Summersweet Drive
Boise, ID 83716
If you would like to make an exchange, please reach out to [email protected] and we will do our best to accommodate your request.
There are certain situations where partial refunds may be granted:
1.) The item is opened and/or missing parts (not due to our error)
2.) Any item that is returned more than 45 days after delivery.
If a product is defective or there was an error in your order, please contact us so we can assist you and help you with your return by emailing [email protected].
We strive to make the best products possible. We test our products to ensure they can withstand harsh conditions when properly cared for. We understand that our customers rely on our products to enhance their outdoor adventures, and we are committed to providing reliable and long-lasting equipment. To ensure your satisfaction and peace of mind, we offer the following warranty policy:
1. Our warranty covers defects in workmanship materials and for the life of the product from the original owner. This warranty applies to our products that were purchased directly through us or any authorized retailers.
2. Warranty Claims:
a. To initiate a warranty claim, please contact us at: [email protected]. Please provide a detailed description of the issue with pictures, date of purchase, and where you purchased your product.
Our team will work with you through the claim process and provide instructions for returning the defective product if necessary.
3. Warranty Exclusions:
a. This warranty does not cover normal wear and tear, misuse, abuse, accidents, or any damage caused by improper handling, storage or maintenance.
b. Examples of wear and tear include but are not limited to: holes/tears from animals chewing/scratching product, failed zippers due to dirt/sand on tents, damage from excessive UV exposure, excessive snow load left unattended on tents, breaks and tears due to accidental trips/falls.
c. Modifications or alterations made to the product by the customer or any unauthorized third party will void the warranty.
Please reach out to us if you have a question or need to repair a product, and we will do our best to help find a solution. Please email: [email protected] with a picture of what you would like to repair, and we will get back to you within 2 business days of the email.